Case Studies
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NAB is a large bank, doing over $5 billion in profit. NAB’s online assistant went live in 2008, a world first for financial services. She started work on credit cards and has since been expanded into home loans, savings and transaction accounts and internet banking. [More] [Chat to NAB] |
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HP is using MyCyberTwin Technology as a preferred partner. Heather is HP’s internal virtual assistant designed for IT help desk support. |
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Nine Entertainment Co (formerly PBL Media) is Australia’s largest media and entertainment group. Its assets include 50% of MSN, the Nine Network Australia, ACP Magazines, Ticketek and the Australian News Channel (Sky News). MyCyberTwin created interactive characters for a 4 month campaign on ACP magazines. [More] [Chat to Perfect Boyfriend] [Chat to Perfect Girlfriend] |
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Sarah was launched in 2008 to act as a concierge on the MyCyberTwin website. Sarah can help customers find out more about MyCyberTwin, recommend products suited to their needs and engage in meaningful conversational chat. |
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Sandra is the former MyCyberTwin concierge. While still knowledgeable in all things CyberTwin, she is now enjoying a long-overdue retirement. [Chat to Sandra] |
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Westpac bank is a Global Fortune 500 company, with over $6 billion in profit. It owns St George Bank. Georgie went live on St.George’s website in 2010, appearing on the savings and transaction account pages and online application form. Her role is to answer questions customers have about their accounts, help them choose products and provide guidance throughout the online application form. |
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Accenture have implemented multilingual CyberTwin virtual agents to staff their virtual world environments. These chatbots are receptionists in Accenture Careers Island in Second Life, and speak eight languages. MyCyberTwin Accenture virtual agents were built in partnership with the Project Factory. |
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The Australian Taxation Office (ATO) is the Australian equivalent to the IRS. The ATO created their own MyCyberTwin virtual agent, and featured it as part of the “ATO Future Technology Showcase”. |
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NASA’s Jet Propulsion Laboratory (JPL) wanted a MyCyberTwin virtual agent for their Phoenix Lander to deal with the many questions being asked about its exploration of Mars. [More] [Chat to Phoenix Lander in Second Life] |
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Athena is the website guide for ThoughtWare Australia. Her chief purpose is to have conversations with site visitors and direct them to the part of the website that fits their needs. [More] [Chat to Athena] |
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Lisa is a CyberTwin created by SNV, a non-profit international development organization, to live on the their Intranet support pages. Lisa acts as a self-service tool for all staff members, providing accurate support 24×7. [More] |
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Citra is the online assistant for Santika Indonesia Hotels & Resorts, one of the largest hotel chains in Indonesia. Citra’s main responsibilities are to answer general enquiries from website visitors, and to assist guests in relation to their accommodation needs. Citra acts as an extension to current Live Chat services. [Chat to Citra] |
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Catherine is a CyberTwin created by Chinglish Bilingual Toastmasters Club to live on their website and Facebook page, answering questions about the club and Toastmasters in general. [More] [Chat to Catherine] |
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Filmview Services are creators of corporate video productions, broadcast motion graphics and interactive visuals that engage, entertain and intrigue audiences. Sarah was built by FilmView using MyCyberTwin Professional to provide online support to both customers and website visitors. [Chat to Sarah] |
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Moss Envy is an online eco-products store that provides a variety of eco-friendly and sustainable products including furniture, home decor, gifts, jewelry and clothing. MEVA is an acronym for Moss Envy Virtual Assistant – a CyberTwin available 24/7 to answer questions from Moss Envy customers. [Chat to MEVA] |
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SWiM is a Web Design and Marketing Agency located in Melbourne, Australia. SWiM built their own CyberTwin named Chester to engage visitors on their website. [Chat to Chester] |
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Flatland is a feature film adaptation of the 1884 novel by Edwin A. Abbott. It has gathered critical acclaim from reviewers at Film Threat, Scifi.com, and more. Flatland created several CyberTwins representing characters from the film as part of their online marketing strategy. [Chat to A Square] [Chat to Colonel Triangle] [Chat to Ladd, Director] |
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The Perfect Girlfriend. Created with the Perfect Boyfriend for PBL media. [More] [Chat to Perfect Girlfriend] |
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The Perfect Girlfriend. Created with the Perfect Boyfriend for PBL media. [More] [Chat to Perfect Girlfriend] |
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Relax after a hard days work, the Perfect Boyfriend is here to listen and care. Created with the Perfect Girlfriend for PBL media. [More] [Chat to Perfect Boyfriend] |
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Feeling evil? Be warned, this bot has had a bad day. [Chat to Evil] |
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Actress, celebrity and humanitarian Angelina Jolie. [Chat to Angelina] |
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Socialite Paris Hilton. [Chat to Paris] |
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43rd President of the United States and all-round good guy George W. Bush. [Chat to George] |
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Les Lutins de Noel is a French website dedicated to all things Christmas. A French-Speaking Santa Claus lives on Les Lutins de Noel, and is connected 24/7 to talk to children about their gifts lists and wishes for Christmas. [Chat to Santa] |